Kayako’s Help Desk as a Platform

When looking for the best help desk several factors should be considered. For instance, you’d want a help desk that can cater to your small business and scale as you…

7 Customer Experience Questions with Shep Hyken

We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and…

Watch Jeanne Bliss’s Webinar: How to Provide Customer Service That Would “Make Mom Proud”

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer…

Best Intercom Alternatives in 2019

Looking for an intercom alternative that’s easy on your pockets and doesn’t skip on any functionality? Well, we’ve done some homework and put together a list of 3 intercom alternatives…

Learn To Drive Customer Success With Live Chat

Customers and prospects have a number of ways to reach your team with sales and support questions, but none are as effective and immediate as live chat. Live chat can…