Our previous article talked about what customers expect from companies they do business with. In this post we cover the steps you must take as a business to ensure you’re…
Author: Hamzah Tariq
How to Win New Customers With Better Experiences – Part 1
Customers enjoy doing business with companies that are easy to work with. The Ubers and Amazons of the world are constantly setting the gold standard in terms of what customers should…
5 Ways to Boost Marketing and Sales with Live Chat
The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours…
Kayako’s Helpdesk as a Platform
When looking for the best helpdesk several factors should be considered. For instance, you’d want a helpdesk that can cater to your small business and scale as you grow. And…
7 Customer Experience Questions with Shep Hyken
We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and…
Watch Jeanne Bliss’s Webinar: How to Provide Customer Service That Would “Make Mom Proud”
Customer experience expert Jeanne Bliss joined us for a webinar where she spoke about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer…
Best Intercom Alternatives in 2019
Looking for an intercom alternative that’s easy on your pockets and doesn’t skip on any functionality? Well, we’ve done some homework and put together a list of 3 intercom alternatives…
Learn To Drive Customer Success With Live Chat
Customers and prospects have a number of ways to reach your team with sales and support questions, but none are as effective and immediate as live chat. Live chat can…
What 100 Businesses Say About Live Chat on Their Website
So you’re ready to introduce live chat support to your business. Outside of your support job, you might even be one of the 41% of consumers who prefer live chat…
Help Customers on the Support Journey and up the Loyalty Ladder
Think about your ideal experience as a customer. It felt smooth and quick to get in touch with a sharp and friendly support person, right? You felt heard and understood. When we…
5 Costly Mistakes in Voice of the Customer Programs
There’s a wealth of information to help you build a customer development program. After all, it’s an essential step towards becoming a customer-centric company. Yet despite the amount of resources available…
Remove the Distance Between Your Team and Customers. Introducing Kayako Collaborators.
The concept of collaboration is easily dismissed as a soft goal. Something that’s “nice to have” in team dynamics, but rarely considered critical to the bottom line. When we launched…
Scaling Your Customer Service with Helpdesk Automation
Love them or hate them, there’s one thing that everyone can agree on: helpdesk automations are incredibly useful. We rely on them to keep organized, on track, and productively chipping…
Webinar: SLAs – How to Meet Your Customer Expectations
Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. But can SLAs can be used for more?…