Customers enjoy doing business with companies that are easy to work with. The Ubers and Amazons of the world are constantly setting the gold standard in terms of what customers should…
Author: Hamzah Tariq
5 Ways to Boost Marketing and Sales with Live Chat
The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours…
Kayako’s Helpdesk as a Platform
When looking for the best helpdesk several factors should be considered. For instance, you’d want a helpdesk that can cater to your small business and scale as you grow. And…
7 Customer Experience Questions with Shep Hyken
We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and…
Watch Jeanne Bliss’s Webinar: How to Provide Customer Service That Would “Make Mom Proud”
Customer experience expert Jeanne Bliss joined us for a webinar where she spoke about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer…