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Author: Hamzah Tariq

win new customers trophy

How to Win New Customers With Better Experiences – Part 2

Our previous article talked about what customers expect from companies they do business with. In this post we cover the steps you must take as a business to ensure you’re…

Hamzah Tariq

Posted August 22, 2019

customer success

How to Win New Customers With Better Experiences – Part 1

Customers enjoy doing business with companies that are easy to work with. The Ubers and Amazons of the world are constantly setting the gold standard in terms of what customers should…

Hamzah Tariq

Posted August 7, 2019

live-chat-for-better-customer-experiences

5 Ways to Boost Marketing and Sales with Live Chat

The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours…

Hamzah Tariq

Posted July 31, 2019

help desk as a platform

Kayako’s Helpdesk as a Platform

When looking for the best helpdesk several factors should be considered. For instance, you’d want a helpdesk that can cater to your small business and scale as you grow. And…

Hamzah Tariq

Posted June 4, 2019

Customer-Experience-Tips-Shep-Hyken

7 Customer Experience Questions with Shep Hyken

We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and…

Hamzah Tariq

Posted April 15, 2019

Jeanne-bliss-webinar-kayako

Watch Jeanne Bliss’s Webinar: How to Provide Customer Service That Would “Make Mom Proud”

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer…

Hamzah Tariq

Posted January 25, 2019

Learn To Drive Customer Success With Live Chat

Best Intercom Alternatives in 2019

Looking for an intercom alternative that’s easy on your pockets and doesn’t skip on any functionality? Well, we’ve done some homework and put together a list of 3 intercom alternatives…

Hamzah Tariq

Posted January 14, 2019

Learn To Drive Customer Success With Live Chat

Learn To Drive Customer Success With Live Chat

Customers and prospects have a number of ways to reach your team with sales and support questions, but none are as effective and immediate as live chat. Live chat can…

Hamzah Tariq

Posted August 10, 2018

websites-with-live-chat

What 100 Businesses Say About Live Chat on Their Website

So you’re ready to introduce live chat support to your business. Outside of your support job, you might even be one of the 41% of consumers who prefer live chat…

Hamzah Tariq

Posted September 21, 2017

customer-service-journey

Help Customers on the Support Journey and up the Loyalty Ladder

Think about your ideal experience as a customer. It felt smooth and quick to get in touch with a sharp and friendly support person, right? You felt heard and understood. When we…

Hamzah Tariq

Posted May 18, 2017

voice-of-the-customer

5 Costly Mistakes in Voice of the Customer Programs

There’s a wealth of information to help you build a customer development program. After all, it’s an essential step towards becoming a customer-centric company. Yet despite the amount of resources available…

Hamzah Tariq

Posted March 23, 2017

customer_service_collaboration

Remove the Distance Between Your Team and Customers. Introducing Kayako Collaborators.

The concept of collaboration is easily dismissed as a soft goal. Something that’s “nice to have” in team dynamics, but rarely considered critical to the bottom line. When we launched…

Hamzah Tariq

Posted September 1, 2016

Automations webinar deck

Scaling Your Customer Service with Helpdesk Automation

Love them or hate them, there’s one thing that everyone can agree on: helpdesk automations are incredibly useful. We rely on them to keep organized, on track, and productively chipping…

Hamzah Tariq

Posted July 28, 2016

sla-customer-expectations copy

Webinar: SLAs – How to Meet Your Customer Expectations

Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. But can SLAs can be used for more?…

Hamzah Tariq

Posted April 14, 2016

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