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Author: Diana Potter

4 Pain-Free ways to Keep Your Self-Service Content Updated

4 Pain-Free Ways to Keep Your Self-Service Content Updated

Everyone loves self-service content. It’s a fabulous way to build trust with your customers and to help them find answers to their questions in a timely manner. What happens, though,…

Diana Potter

Posted May 19, 2016

Use your average number of replies to improve your support

Use Your Average Number of Replies to Improve Your Support

Customer support metrics matter. They’re something you should be paying attention to. There is a wealth of information just waiting for you to explore and glean information from. A lot…

Diana Potter

Posted May 5, 2016

create-screencast-self-service

A Step-By-Step Guide to Creating Kickass Self-Service Screencasts

Do you want to ensure your customers can understand how your software works? How about communicating with them in the way that works best for them. Why not try a…

Diana Potter

Posted April 7, 2016

apple-desk-laptop-working

How to Format Your Knowledge Base Content For Every Learning Type

Have you ever read documentation and ended up feeling more lost than before you read them? I know that happens to me all the time. I generally want to solve problems…

Diana Potter

Posted March 24, 2016

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