Everyone loves self-service content. It’s a fabulous way to build trust with your customers and to help them find answers to their questions in a timely manner. What happens, though,…
Author: Diana Potter
Use Your Average Number of Replies to Improve Your Support
Customer support metrics matter. They’re something you should be paying attention to. There is a wealth of information just waiting for you to explore and glean information from. A lot…
A Step-By-Step Guide to Creating Kickass Self-Service Screencasts
Do you want to ensure your customers can understand how your software works? How about communicating with them in the way that works best for them. Why not try a…
How to Format Your Knowledge Base Content For Every Learning Type
Have you ever read documentation and ended up feeling more lost than before you read them? I know that happens to me all the time. I generally want to solve problems…