Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator. So it’s…
Author: Ash Read
Social Customer Experience: How to Win in the World of Connected Customers
Businesses are defined by what their customers say about them. And as social media platforms like Twitter and Facebook have risen up to the mainstream, and mobile internet and smartphone…
Why Great Customer Service Is Important for Every Part of the Business
What makes a good customer service Every company will tell you customers are their #1 priority, but few “walk the walk” when it comes to delivering the kind of remarkable…