You’ve read all the classic books on customer service—Delivering Happiness by Tony Hsieh, How to Win Friends and Influence People by Dale Carnegie, and more. But now you don’t need to spend…
Author: Adam Rogers
The Benefits of Remote Work Save Everyone Money
This is a guest post from our friends over at Credit. Myles Ma will walk you through the benefits of remote work and how it makes financial sense for companies…
How to Be 2 Steps Ahead in Anticipating Your Customer Needs
This is a guest post from our friends over at FieldBoom. Josh Brown will walk you through ways to analyze your customers and their needs. Consistently exceeding expectations is what…
Customer Context Has a Serious Scaling Problem
Entering a small shop or boutique where they know your name and respect your business feels inclusive and welcoming. But as small businesses become bigger and build success, why don’t their service…
Measuring Customer Loyalty Shouldn’t Be Difficult
Which survey will measure customer loyalty and show us who our best customers are and those at risk of churn? Customer surveys that measure advocacy, satisfaction, and effort don’t give us the insights we need….