When you’re thinking about adding a new channel to your Shopify ecommerce store it should be stress free. Especially when you’re thinking of adding a channel that has a bad…
Author: Adam Rogers
Integrated Live Chat Boosts Ecommerce Sales
Last year, I worked with a salesman who repeated the same motto on a daily basis: ‘people buy from people’. At first, I thought he was talking nonsense. I thought…
Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences
At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Armed with that empathy and over ten years in the business,…
3 Ways to Politely Reject Customer Requests
We all know that emotionally, people don’t respond well to “no.” As customers we hate it, so why would you straight up say “no” to a customer request? A by-product…
6 Ways Marketing and Support Can Work Together to Improve Customer Experience
This is a guest post from our friends over at Campaign Monitor. Kim Courvoisier will teach you 6 ways marketing and customer support can collaborate to create more consistent customer…