Reducing customer effort is a high priority for support teams. As customers we all know the frustration of getting lost in endless email chains, chats, or phone support to resolve a…
Author: Adam Rogers
Customer Experience Metrics That Keep the Pulse on Friction-Free Support
One of the biggest mistakes when measuring customer experience is focusing on what your team is doing instead of what your customers are experiencing. Metrics like time tracking, productivity, and performance take…
11 TED Talks to Inspire Better Customer Support
You’ve read all the classic books on customer service—Delivering Happiness by Tony Hsieh, How to Win Friends and Influence People by Dale Carnegie, and more. But now you don’t need to spend…
The Benefits of Remote Work Save Everyone Money
This is a guest post from our friends over at Credit. Myles Ma will walk you through the benefits of remote work and how it makes financial sense for companies…
How to Be 2 Steps Ahead in Anticipating Your Customer Needs
This is a guest post from our friends over at FieldBoom. Josh Brown will walk you through ways to analyze your customers and their needs. Consistently exceeding expectations is what…