How to Ask Customers to Leave a Product Review

asking-for-reviews

Consumers hate making a purchase only to find out the product is faulty, doesn’t solve their problem, or isn’t what they thought they were getting.

Personal recommendations and word of mouth marketing have always been great ways to increase sales because consumers trust opinions of other consumers.

So today, when there are hundreds and thousands of reviews available online, people jump at the opportunity to read them before making a purchase.

In fact, 88% of people trust online reviews from strangers as much as personal recommendations (source: BrightLocal).

Your buyers are going to look for reviews on your site, or at least for your products.

Why you need to start collecting reviews

An estimated 61% of consumers read reviews online before making a purchase.

By reading reviews, customers have the chance to understand what others liked or disliked, to mitigate risk, and to have control over their shopping decisions. Basically, they get to prevent making a purchase they will regret.

As a retailer, you want to help customers be happy with their purchases so they will return to your store as a loyal customer. And Reevoo, a review software company, reports that reviews produce an average 18% uplift in sales, so by offering reviews on your site, you are helping customers feel secure in their purchase and have a happy experience with your business.

Get reviews for SEO

Another reason to add reviews to your site is the search optimization benefit of related and unique content.

Consumers often Google reviews before buying, and if you offer the reviews they need, they could make the purchase through your site.

For instance, if you Google Dollar Shave Club, one of the suggestions Google offers is Dollar Shave Club Reviews, which indicates several people have searched for Dollar Shave Club Reviews – alluding to the popularity of review reading.

READ  Onboarding Remote Workers: How to Do It Right to Build Team Culture

Customers are always asking for feedback. They will Google reviews of your company.

Buyers are probably searching for reviews of your products, too. By adding those reviews you’ll have one more opportunity to get in front of a potential buyer when they are researching their purchase.

Get reviews to improve conversions

An interesting statistic from the Reevoo study showed that even bad reviews can improve conversions by up to 67%. People want to hear complaints about your product!

Consumers are well aware that some reviews are fake, and when they see a small number of poor reviews, they are even more likely to trust all of the reviews on a site.

Get reviews for social proof

Reviews also show off the popularity of your products. When thousands of people have taken the time to leave remarks about their purchases, it shows others that there have been a lot of sales, many people trust the investment, and it feels a whole lot less risky to buy.

Here are some more statistics about the importance of reviews:

  • 52% of buyers say they trust a product more if they have a few negative reviews of their product. (Source: Capterra)
  • Customers spend 31% more with a business that has “excellent” reviews. (Source: Invesp)
  • 30% of consumers say they begin their purchase research by going to Amazon and reading reviews (source: The Harvard Business Review, “What Marketers Misunderstand about Online Reviews,” 2014)

Overall reviews can be a very useful addition to your site: your customers will appreciate them, and you should see an increase in sales and revenue as a result of including them on your site. It’s a win-win-win.

How to get more product reviews

Getting buyers to leave reviews might seem difficult if you’ve never done it before, so follow these steps to simplify the process.

READ  How Content Marketing Helps You Support Customers, Not Just Win Them

Step 1 – pick a review service

Choose a review product like Reevoo or BazaarVoice to host your reviews. These products make it easy to collect reviews with a simple link in email or social media. The results are all collected and displayed on your site without extra work. Here is what one display of reviews looks like on Dollar Shave Club.

How Dollar Shave Club can get customers to leave positive reviews

Step 2 – build a workflow to automate asking for reviews

Add a step for review collection to your current marketing automation or email system – one email in a key part of your customer’s journey is all that’s needed to collect these reviews.

A nice feature of marketing automation (and customer service software tools like Kayako) is workflows. These allow you to choose emails to send based on actions taken such as time on your list, links clicked, purchases made, and so on.

To collect more reviews, add a review email into your journey about a week after your product or service has been delivered.

You can add another review request to your journey if you want to send a reminder, but you’ll need to make sure they don’t get the second email if they’ve left a review. This requires another workflow where you’ll only send the second email if they haven’t viewed a certain page on your site.

asking for a review email workflow using Hubspot

Here’s an email template you can send asking for a review:


[Name],

Thank you for your recent purchase with us. We hope you are happy with your purchase. We’d love to hear how satisfied you are with your order. Could you take a moment to leave a review?

Tell Us How Happy You Are With Your Order (button, linked to review page)

We really do appreciate having you as a customer, and we would like to say thank you for choosing us.

If there is anything else we can do for you, please do not hesitate to respond.

Thank you,

[Company Employee]


This short email explains your gratitude for their purchase and lets them know how important they are to you, while also requesting a review.

READ  3 Things You Need to Do to Get Up to Speed as a New Product Manager

Now that your review request campaign is set up, there are a few other ways you can push customers to leave reviews for your products.

  • Offer incentives for leaving a review. You can add a simple line to the email above: “If you leave a review this week you’ll get a unique discount code for a future purchase, as a thank you.”
  • Ask for reviews for specific items. This is useful when you have a new product that you want to show more social proof around. You would only email people that bought that product, and perhaps give them a coupon for participating in the review.
  • Send an email to past buyers asking them to participate in leaving reviews when you launch your review campaign. While the new workflows will likely target new buyers, this adjustment can help bring in loads of reviews to jumpstart your review campaign. A best practice around this is asking your best customers to leave a review. Segment your contacts into a list of customers that have an NPS score of 9 or 10.

Ask your customers for reviews today

There are several benefits to getting reviews on your products, but you won’t see any of them until you start asking. You can set up the above email in no time, and you’ll appreciate the small effort in the future when reviews have started adding to revenue.





Voice of the Customer Tools




Don't miss our latest success secrets

Want the best customer support and startup content delivered straight to your inbox?

About the author
Mary Green

Mary is a contributing writer to Kayako. She is a marketer and community manager for Inbound. Mary is passionate about nurturing and engaging communities to help provide an amazing customer experience.

  • Raj Aryan

    Hi Mary,

    Adam shared this page link with me. I sell my own private label toys and a few more steps on Amazon. Do you think I can use the above email template to request product review?

    I mean do i need to modify it and use it as per my requirement?

    Here is my amazon product page: https://www.amazon.com/Arts-Crafts-Girls-Christmas-Friendship/dp/B00GJXICV6

    Please reply.

    Thanks

    • Adam Rogers

      Hi Raj,

      Yes you can use this template to ask for product reviews on Amazon. You’ll want to fill in your own information in between the fields marked [ ].

      For example, you might ask for reviews using this email template:
      – – –

      [Name]

      Thank you for your recent purchase with us. We hope you are happy with your product. We’d love to hear how satisfied you are with your order. Could you take a moment to leave a review on amazon?

      Let others know how happy you are with your order (<- link this text to your product page on Amazon.)

      We really do appreciate having you as a customer, and we would like to say thank you for choosing us.

      If there is anything else we can do for you, please do not hesitate to respond.

      Thank you,
      Raj (or other employee name)

      – – –
      I hope that helps! Good luck getting more reviews.

  • Taking feedback from customers in form of review is great for business and many customers before buying products search for reviews and after reading reviews they buy or order for the product. So it is really important for business to ask customer for reviews, thanks for the ideas and sharing the email template.

  • Chester Cruzado

    Hello! How are you? We hope everything is well with you. Thank you for mentioning BrightLocal in your recent post: How to Ask Customers to Leave a Product Review – https://www.kayako.com/blog/asking-for-reviews/ We truly appreciate you taking interest in our business. We wish you more success. Have a great day!

    Best regards,

    Chester Cruzado
    Digital Marketing Virtual Assistant
    BrightLocal
    http://www.brightlocal.com

Related articles
employee-offboarding-best-practicesStartup life

Bidding Farewell to a Remote Team Member

customer-success-vs-customer-serviceStartup life

6 Ways Marketing and Support Can Work Together to Improve Customer Experience