(April Fools) An important and major step forward for Kayako – join us

Today has been a long time coming.

We know that all of our customers and the customer support industry have been eagerly anticipating what we have in store.

But no one has been more excited about today than us.

Kayako was incorporated in 2001. Originally a bedroom start-up of Varun Shoor’s, Kayako now is a family of 50 and serves more than 30,000 customers around the world. We have developed three generations of support desk software, and now we are leaning into the future.

Customer support is a means to an end: a means to happy customers. This is our philosophy and our mission statement. It is our job to provide you with the tools and the platform to facilitate excellent, top-notch customer support. Kayako’s next move – our next generation – takes this a level further.

Customer support software has also been a means to a particular end for us. When Varun started Kayako in 2001, he had a definite ten year plan.  Kayako’s decade is approaching, and we’re now able to set out exactly where we are going and where we have always intended to go.

Everything, from the team we have been building to the name of our company, has been in preparation for this year.

Today, Kayako is leaving “customer support software” as we know it.

Today, we are announcing a brand new product line.

Click the link below to continue reading…

Today we are introducing the Flair Polo – the first in a line of professional, sports-person grade kayaks.

Good customer support makes happy customers. But what makes extremely, giddy, hold-me-down-I-might-explode happy? Kayaking does.

Moving into the kayak industry is a natural progression for Kayako, a developer and vendor of the most popular, world class customer support software. You could say that we are satisfying fate.

Now, we are fully aware of the competition that faces us in this already established industry. However, we wouldn’t be Kayako if we didn’t innovate and beat our competitors on expertise, quality, features and value for money.

We’ve decided to do something revolutionary.

Rather than shell out a few thousand dollars on a new kayak, we have decided to offer our customers a range of purchasing options. Kayako’s kayaks will be available as both owned (one-time fee) and leased (pay monthly or yearly) options.

Our leased kayaks are inflatable (model shown above), meaning you can pack up and return the kayaks to us once your lease has expired.

“This is what I have been working towards, ” said CEO Varun Shoor standing on the test jetty. “Customer support software was merely a stepping stone to my ultimate dream for Kayako – a kayaking enterprise that amalgamates customer support with the wonderful and thrilling sport of kayaking. We now have the funds and customer base that will enable us to propel ourselves into the industry waters.”

We invite you to register for a trial version of our Flair Polo kayak. We offer two trial options – hosted (we’ll host your trial kayaking session on our own waters) or self-hosted (we’ll send you a kayak to try out in your own environment).

Our beta program was very successful and went swimmingly (well, in the literal sense for some…).

Bring your customers on a new Kayako journey, and receive customer satisfaction rates like you have never seen before.

The future is wet. The future is Kayako.

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About the author
Jamie Edwards

Working on helping our customers deliver customer service so good it becomes their competitive advantage.

  • I cannot wait to try out the Flair Polo

  • I cannot wait to try out the Flair Polo

  • Our customers have been asking for Kayaks. This is wonderful news. As they submit their support tickets they also then be directed to you guys for Kayaks. Wonderful!

  • Our customers have been asking for Kayaks. This is wonderful news. As they submit their support tickets they also then be directed to you guys for Kayaks. Wonderful!

  • I am not the biggest fan of April fools day jokes, but, this one isn’t bad as they go! 😉

    Maybe you should build Kayako 4 into the kayak so people can still do live support while out on the water. 😉

  • I am not the biggest fan of April fools day jokes, but, this one isn’t bad as they go! 😉

    Maybe you should build Kayako 4 into the kayak so people can still do live support while out on the water. 😉

  • I would like free sample! 😀 Please, send me it to Russia )))

  • I would like free sample! 😀 Please, send me it to Russia )))

  • LOL! This is a great article. Does a trial come with the beta version of V4? I hope you have all the bugs worked out because if you don’t, it really will be a sink-or-swim situation. 🙂

  • LOL! This is a great article. Does a trial come with the beta version of V4? I hope you have all the bugs worked out because if you don’t, it really will be a sink-or-swim situation. 🙂

  • Jay

    Nice April Fool joke! Got me laughing!

  • Jay

    Nice April Fool joke! Got me laughing!

  • Derek

    Nice! Now you just need to get us the V4 beta… =)

  • Derek

    Nice! Now you just need to get us the V4 beta… =)

  • Just in time,

    My techs are getting fat, becuase using Support Suite did it all for them practicaly. Glad we now have a company we can count on for keeping them in shape.

    I hope your support system works in case we need help using your kayaks.

  • Just in time,

    My techs are getting fat, becuase using Support Suite did it all for them practicaly. Glad we now have a company we can count on for keeping them in shape.

    I hope your support system works in case we need help using your kayaks.

  • Isn’t this an April Fool’s Prank?

  • Isn’t this an April Fool’s Prank?

  • Jack

    Ah! Unfortunately I fell for this and thought it was true until I saw the comment saying, Nice April Fools joke…I can’t believe I fell for it !

  • Jack

    Ah! Unfortunately I fell for this and thought it was true until I saw the comment saying, Nice April Fools joke…I can’t believe I fell for it !

  • Good luck. The future is Kayako.

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