What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. Getting it…
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Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch
I recently introduced my kids to the world of LEGOⓇ to further nurture their creativity here at home. After scouring the shelves for a good starter kit, my daughter picked…
Boosting Your Customer Support: Human-Operated Live Chat vs Chatbots
When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a…
5 building blocks to develop a winning customer experience strategy
The only true competitive advantage for brands is their customer experience. As a result, more and more companies – both large and small – are slowly getting on board with…
Migrating from Zendesk to Kayako with an Automated Service
When you consider switching from Zendesk to Kayako and don’t want to dive into the tech details of the process, an automated migration tool may be the best option. One…
