What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. Getting it…
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How to Set Up 24-Hour Customer Support
As your business and customer base grow, there’s a question every support leader has to answer: Do we need to expand our support operation? When you serve more customers, the…
3 KPIs To Track if You Want to Boost Your Customer Experience
What is your relationship with your customers like? Do you feel like you’re losing out on sales because your customers aren’t loyal to your brand? Do you want to improve…
How to Measure Customer Experience: 3 Reasons Why You Should be Tracking Customer Experience as Part of Your eCommerce Strategy
eCommerce is probably the field with the most key performance indicators (KPIs) to track. Though you can optimize your online business as much as you want, none of that will…
The Proper Way to Ask for Customer Feedback
When collected and implemented properly, customer feedback can help improve your product and the services that support it. Learning of how customers perceive your business is critical to building a…
