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Results for: online

Kayako Customer Retention Strategies

4 Customer Retention Strategies To Help Online Businesses Boost Loyalty

What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. Getting it…

Kiera Abbamonte

Posted August 21, 2018

illu–header

The Advanced Guide to Customer Service Training

Great customer service is your competitive advantage. It matters! But the magic does not happen without preparation. We are proud to share our best tips presented in our advanced guide…

The Kayako Team

Posted March 9, 2020

win new customers trophy

How to Win New Customers With Better Experiences – Part 2

Our previous article talked about what customers expect from companies they do business with. In this post we cover the steps you must take as a business to ensure you’re…

Hamzah Tariq

Posted August 22, 2019

customer success

How to Win New Customers With Better Experiences – Part 1

Customers enjoy doing business with companies that are easy to work with. The Ubers and Amazons of the world are constantly setting the gold standard in terms of what customers should…

Hamzah Tariq

Posted August 7, 2019

live-chat-for-better-customer-experiences

5 Ways to Boost Marketing and Sales with Live Chat

The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours…

Hamzah Tariq

Posted July 31, 2019

create-a-knowledge-base-template-from-scratch

Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch

I recently introduced my kids to the world of LEGOⓇ to further nurture their creativity here at home. After scouring the shelves for a good starter kit, my daughter picked…

Stephanie Gonzaga

Posted June 28, 2019

human-operated-live-chat-vs-chatbots

Boosting Your Customer Support: Human-Operated Live Chat vs Chatbots

When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a…

Bridgette Hernandes

Posted March 7, 2019

best-customer-experience-strategy

5 building blocks to develop a winning customer experience strategy

The only true competitive advantage for brands is their customer experience. As a result, more and more companies – both large and small – are slowly getting on board with…

Annette Franz

Annette Franz

Posted March 1, 2019

Help-Desk-Migration

Migrating from Zendesk to Kayako with an Automated Service

When you consider switching from Zendesk to Kayako and don’t want to dive into the tech details of the process, an automated migration tool may be the best option. One…

Anastasiya Savelyeva

Anastasiya Savelyeva

Posted February 7, 2019

customer-experience-trends-2019

How to Set Up 24-Hour Customer Support

As your business and customer base grow, there’s a question every support leader has to answer: Do we need to expand our support operation? When you serve more customers, the…

Kiera Abbamonte

Posted January 10, 2019

ecommerce KPI

3 KPIs To Track if You Want to Boost Your Customer Experience

What is your relationship with your customers like? Do you feel like you’re losing out on sales because your customers aren’t loyal to your brand? Do you want to improve…

Uwe

Uwe

Posted December 28, 2018

ecommerce-customer-experience

How to Measure Customer Experience: 3 Reasons Why You Should be Tracking Customer Experience as Part of Your eCommerce Strategy

eCommerce is probably the field with the most key performance indicators (KPIs) to track. Though you can optimize your online business as much as you want, none of that will…

Uwe

Uwe

Posted December 20, 2018

template-for-customer-feedback-970×582

The Proper Way to Ask for Customer Feedback

When collected and implemented properly, customer feedback can help improve your product and the services that support it. Learning of how customers perceive your business is critical to building a…

Nandini Jammi

Nandini Jammi

Posted December 6, 2018

How to Build Cust Oriented Culture From the Ground up

How to Build a Customer Oriented Culture From the Ground Up

When you think about businesses that are known for providing extraordinary customer service like Zappos, Amazon or Chick-Fil-A, they share a common trait. They’re obsessed with their customers. For these…

Dominique Jackson

Dominique Jackson

Posted November 21, 2018

Kayako How to Choose the Best Live Chat Software Artwork

How to Choose the Best Live Chat Software

In the customer service and support world, it’s no secret that live chat is changing the game. From driving sales to boosting customer experience and growing retention, live chat has…

Kiera Abbamonte

Posted September 28, 2018

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