After a week-long trial, I was ready to purchase a subscription for a project management app for my personal and work projects. I eagerly pulled up the company’s Contact page,…
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System Downtime: Act with Ownership to Regain Customer Trust
System downtime can hit any online business at any time. And the way you find out about disruptions – a barrage of tweets, emails or chats – isn’t a nice experience….
How to Deal with Negative Customer Feedback When It Feels Personal
Sure, I was only serving coffee. But it was my first day and I felt like somebody had handed me the nuclear launch codes. I was nervous to start with…
No Agent Is an Island: Why Collaboration Is Key to Great Customer Service
Over the past few years, all hands support has been touted as the pinnacle of cross-company customer service collaboration. And yet, it’s still undervalued as a tool for minimizing barriers between…
Building and Shaping Company Culture You Can Be Proud Of
Company culture is an ever evolving matter. And as you grow it becomes at risk of fading away. The importance of company culture can not be over emphasized. It should…