What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. Getting it…
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4 Reasons Why Live Chat Drives Sales and Loyalty To Your Business
If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses large and small. Our study…
4 Things Customers Hate When They’re Looking for Help
Usually, when your customers reach out to you, they are already in a bad state—they’re having problems with their product or service and they want your help. Ideally, they wouldn’t…
How to Turn First Time E-Commerce Customers Into Regulars
Repeat customers have always been the cornerstone of business, and that hasn’t changed with the rise of e-commerce. On average, 40% of an e-retailer’s sales come from 8% of people…
Learn To Drive Customer Success With Live Chat
Customers and prospects have a number of ways to reach your team with sales and support questions, but none are as effective and immediate as live chat. Live chat can…
