What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. Getting it…
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How to Choose the Best Live Chat Software
In the customer service and support world, it’s no secret that live chat is changing the game. From driving sales to boosting customer experience and growing retention, live chat has…
4 Reasons Why Live Chat Drives Sales and Loyalty To Your Business
If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses large and small. Our study…
4 Things Customers Hate When They’re Looking for Help
Usually, when your customers reach out to you, they are already in a bad state—they’re having problems with their product or service and they want your help. Ideally, they wouldn’t…
How to Turn First Time E-Commerce Customers Into Regulars
Repeat customers have always been the cornerstone of business, and that hasn’t changed with the rise of e-commerce. On average, 40% of an e-retailer’s sales come from 8% of people…
