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Results for: empathy

empathy-with-your-coworkers-better-customer-service

Empathy With Your Coworkers = Better Customer Service

Have you ever felt like an outsider when dealing with a different department? Maybe you feel slightly intimidated by the sales team, or don’t fully understand what the engineering team…

Sandeep Kaur

Posted November 26, 2015

illu–header

The Advanced Guide to Customer Service Training

Great customer service is your competitive advantage. It matters! But the magic does not happen without preparation. We are proud to share our best tips presented in our advanced guide…

The Kayako Team

Posted March 9, 2020

customer communication

How to Bring More Humanity into Customer Communication

Humanity – according to the Merriam Webster dictionary – is defined as compassionate, sympathetic, or generous behavior or disposition: the quality or state of being human.  It’s likely that one…

Yaakov Karda

Yaakov Karda

Posted September 26, 2019

Here are 10 Customer Service Skills Every Team Should Have

10 Customer Service Skills Every Team Should Have

As your business grows, it’s inevitable that your customer service team’s workload will grow right along with it. While there are ways to lighten the burden on your support team,…

Kiera Abbamonte

Posted May 14, 2019

human-operated-live-chat-vs-chatbots

Boosting Your Customer Support: Human-Operated Live Chat vs Chatbots

When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a…

Bridgette Hernandes

Posted March 7, 2019

best-customer-experience-strategy

5 building blocks to develop a winning customer experience strategy

The only true competitive advantage for brands is their customer experience. As a result, more and more companies – both large and small – are slowly getting on board with…

Annette Franz

Annette Franz

Posted March 1, 2019

customer-experience-trends-2019

How to Set Up 24-Hour Customer Support

As your business and customer base grow, there’s a question every support leader has to answer: Do we need to expand our support operation? When you serve more customers, the…

Kiera Abbamonte

Posted January 10, 2019

1

3 Customer Experience Trends to Watch Out For in 2019

Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. If this is the case with you as well – don’t…

Uwe

Uwe

Posted January 4, 2019

live-chat-benefits

How Small Teams Are Relishing the Benefits of Live Chat

Have you ever decided to step up from capturing photos on your smartphone to a dedicated DSLR camera? I bet the model you want comes with all the features you…

Adam Rogers

Posted April 25, 2018

customer-service-career

My Customer Service Career: What 9 Years in One Company Looks Like

Many people ask me, “why have you stayed in the same organization for so long? What was it that made you stay? Did you ever look for other jobs or…

Sukhpreet Anand

Posted March 30, 2018

small-business-customer-service-tips

How Tiny Businesses Can Offer Stellar Customer Support

In all the best practices and how-to’s, it’s easy for a small business to get lost with applying every customer service tip. You don’t have the budget of Amazon or…

Kiera Abbamonte

Posted March 14, 2018

inclusion-and-diversity-at-Kayako

Are You on a Mission to Supercharge Your Business Through Diversity and Inclusion? (You May Want to Read This.)

At Kayako, we’ve always been concerned with building our company as diverse and inclusive as possible. It’s in our DNA as well as our mission. We always thought that—because over…

Tina Phillips

Posted February 26, 2018

customer-service-trends-2018

Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Armed with that empathy and over ten years in the business,…

Adam Rogers

Posted January 24, 2018

customer-intimacy

Remove the Distance Between Your Team and Your Customers

Last month I switched gyms. I didn’t have a major issue with the old one. The monthly cost was pretty average and I visited regularly, but I didn’t feel particularly…

Jamie Edwards

Posted November 15, 2017

all-hands-support

All Hands Support Will Never Work for Your Business

All hands support has been a buzzword in the tech world for a few years now. Its premise—that everyone in the company from the CEO down to developers—spends time working as…

Adam Rogers

Posted August 31, 2017

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