Have you ever felt like an outsider when dealing with a different department? Maybe you feel slightly intimidated by the sales team, or don’t fully understand what the engineering team…
Results for: empathy
How to Bring More Humanity into Customer Communication
Humanity – according to the Merriam Webster dictionary – is defined as compassionate, sympathetic, or generous behavior or disposition: the quality or state of being human. It’s likely that one…
10 Customer Service Skills Every Team Should Have
As your business grows, it’s inevitable that your customer service team’s workload will grow right along with it. While there are ways to lighten the burden on your support team,…
Boosting Your Customer Support: Human-Operated Live Chat vs Chatbots
When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a…
5 building blocks to develop a winning customer experience strategy
The only true competitive advantage for brands is their customer experience. As a result, more and more companies – both large and small – are slowly getting on board with…
