Have you ever felt like an outsider when dealing with a different department? Maybe you feel slightly intimidated by the sales team, or don’t fully understand what the engineering team…
Results for: empathy
Boosting Your Customer Support: Human-Operated Live Chat vs Chatbots
When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a…
5 building blocks to develop a winning customer experience strategy
The only true competitive advantage for brands is their customer experience. As a result, more and more companies – both large and small – are slowly getting on board with…
How to Set Up 24-Hour Customer Support
As your business and customer base grow, there’s a question every support leader has to answer: Do we need to expand our support operation? When you serve more customers, the…
3 Customer Experience Trends to Watch Out For in 2019
Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. If this is the case with you as well – don’t…
