“Contact us” forms usually fall down by the wayside when it comes to web design. Why? Because there’s a common misconception that contact forms are an outdated method of communication,…
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Modern Leading Morale Steps to Lead Great Customer Service Performance
Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks, contact centers, technical support teams, and ecommerce centers is challenging…
Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch
I recently introduced my kids to the world of LEGOⓇ to further nurture their creativity here at home. After scouring the shelves for a good starter kit, my daughter picked…
Kayako’s Help Desk as a Platform
When looking for the best help desk several factors should be considered. For instance, you’d want a help desk that can cater to your small business and scale as you…
10 Customer Service Skills Every Team Should Have
As your business grows, it’s inevitable that your customer service team’s workload will grow right along with it. While there are ways to lighten the burden on your support team,…
