“Contact us” forms usually fall down by the wayside when it comes to web design. Why? Because there’s a common misconception that contact forms are an outdated method of communication,…
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How to Win New Customers With Better Experiences – Part 2
Our previous article talked about what customers expect from companies they do business with. In this post we cover the steps you must take as a business to ensure you’re…
5 Ways to Boost Marketing and Sales with Live Chat
The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours…
Modern Leading Morale Steps to Lead Great Customer Service Performance
Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks, contact centers, technical support teams, and ecommerce centers is challenging…
Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch
I recently introduced my kids to the world of LEGOⓇ to further nurture their creativity here at home. After scouring the shelves for a good starter kit, my daughter picked…
Kayako’s Helpdesk as a Platform
When looking for the best helpdesk several factors should be considered. For instance, you’d want a helpdesk that can cater to your small business and scale as you grow. And…
10 Customer Service Skills Every Team Should Have
As your business grows, it’s inevitable that your customer service team’s workload will grow right along with it. While there are ways to lighten the burden on your support team,…
Moving from Desk.com to Kayako: Plan, Migrate and Work for Success
Switching help desks is a lot like changing smartphones. It takes some time to import your contacts, download all the necessary apps, get used to the new interface but at…
10 Most Common Customer Service Complaints and How to Fix Them
Introduction While most customer service and support interactions are different on a day-to-day basis, there are a few scenarios and responses that come up every day. While there may be…
Boosting Your Customer Support: Human-Operated Live Chat vs Chatbots
When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a…
Migrating from Zendesk to Kayako with an Automated Service
When you consider switching from Zendesk to Kayako and don’t want to dive into the tech details of the process, an automated migration tool may be the best option. One…
Best Intercom Alternatives in 2019
Looking for an intercom alternative that’s easy on your pockets and doesn’t skip on any functionality? Well, we’ve done some homework and put together a list of 3 intercom alternatives…
How to Choose The Best Help Desk Software
It happens to every business. At some point, while your head’s down trying to build the business and acquire customers, there comes a time when all of those customers you’ve…
4 Customer Retention Strategies To Help Online Businesses Boost Loyalty
What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. Getting it…
Content Marketing Ideas For Incredible Customer Experiences
Content Marketing Ideas for Incredible Customer Experiences After years of building customer success teams and programs, it seemed natural to take on my next challenge – build a global customer…
