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Results for: contact

contact-form-design

Design a Contact Us Form That Doesn’t Ruin Customer Experiences

“Contact us” forms usually fall down by the wayside when it comes to web design. Why? Because there’s a common misconception that contact forms are an outdated method of communication,…

Daniel Schwarz

Posted June 13, 2017

win new customers trophy

How to Win New Customers With Better Experiences – Part 2

Our previous article talked about what customers expect from companies they do business with. In this post we cover the steps you must take as a business to ensure you’re…

Hamzah Tariq

Posted August 22, 2019

live-chat-for-better-customer-experiences

5 Ways to Boost Marketing and Sales with Live Chat

The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours…

Hamzah Tariq

Posted July 31, 2019

kate nasser dignity respect

Modern Leading Morale Steps to Lead Great Customer Service Performance

Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks, contact centers, technical support teams, and ecommerce centers is challenging…

Kate Nasser

Kate Nasser

Posted July 11, 2019

create-a-knowledge-base-template-from-scratch

Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch

I recently introduced my kids to the world of LEGOⓇ to further nurture their creativity here at home. After scouring the shelves for a good starter kit, my daughter picked…

Stephanie Gonzaga

Posted June 28, 2019

help desk as a platform

Kayako’s Helpdesk as a Platform

When looking for the best helpdesk several factors should be considered. For instance, you’d want a helpdesk that can cater to your small business and scale as you grow. And…

Hamzah Tariq

Posted June 4, 2019

Here are 10 Customer Service Skills Every Team Should Have

10 Customer Service Skills Every Team Should Have

As your business grows, it’s inevitable that your customer service team’s workload will grow right along with it. While there are ways to lighten the burden on your support team,…

Kiera Abbamonte

Posted May 14, 2019

Desk-to-Kayako

Moving from Desk.com to Kayako: Plan, Migrate and Work for Success

Switching help desks is a lot like changing smartphones. It takes some time to import your contacts, download all the necessary apps, get used to the new interface but at…

Anastasiya Savelyeva

Anastasiya Savelyeva

Posted April 4, 2019

10-most-common-customer-complaints-and-how-to-fix-them

10 Most Common Customer Service Complaints and How to Fix Them

Introduction While most customer service and support interactions are different on a day-to-day basis, there are a few scenarios and responses that come up every day. While there may be…

Mercer Smith-Looper

Posted March 18, 2019

human-operated-live-chat-vs-chatbots

Boosting Your Customer Support: Human-Operated Live Chat vs Chatbots

When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a…

Bridgette Hernandes

Posted March 7, 2019

Help-Desk-Migration

Migrating from Zendesk to Kayako with an Automated Service

When you consider switching from Zendesk to Kayako and don’t want to dive into the tech details of the process, an automated migration tool may be the best option. One…

Anastasiya Savelyeva

Anastasiya Savelyeva

Posted February 7, 2019

Learn To Drive Customer Success With Live Chat

Best Intercom Alternatives in 2019

Looking for an intercom alternative that’s easy on your pockets and doesn’t skip on any functionality? Well, we’ve done some homework and put together a list of 3 intercom alternatives…

Hamzah Tariq

Posted January 14, 2019

what to look for in a help desk

How to Choose The Best Help Desk Software

It happens to every business. At some point, while your head’s down trying to build the business and acquire customers, there comes a time when all of those customers you’ve…

Kiera Abbamonte

Posted November 30, 2018

Kayako Customer Retention Strategies

4 Customer Retention Strategies To Help Online Businesses Boost Loyalty

What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. Getting it…

Kiera Abbamonte

Posted August 21, 2018

Content Marketing Ideas For Incredible Customer Experiences

Content Marketing Ideas for Incredible Customer Experiences After years of building customer success teams and programs, it seemed natural to take on my next challenge – build a global customer…

Emilia D'Anzica

Posted July 31, 2018

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