“Contact us” forms usually fall down by the wayside when it comes to web design. Why? Because there’s a common misconception that contact forms are an outdated method of communication,…
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How to Win New Customers With Better Experiences – Part 2
Our previous article talked about what customers expect from companies they do business with. In this post we cover the steps you must take as a business to ensure you’re…
5 Ways to Boost Marketing and Sales with Live Chat
The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours…
Modern Leading Morale Steps to Lead Great Customer Service Performance
Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks, contact centers, technical support teams, and ecommerce centers is challenging…
Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch
I recently introduced my kids to the world of LEGOⓇ to further nurture their creativity here at home. After scouring the shelves for a good starter kit, my daughter picked…
