Your privacy is incredibly important to us. We wouldn’t want people mistreating our information, so we’ll do everything we can to safeguard yours. Any information that we collect will only be used in ways for which you have consented.
By using Kayako websites, you agree and give consent to the terms set out here.
This policy came into effect and was last updated on the 19th March 2010.
Information collected from website visitors
When visiting a Kayako website, your activity, browser information and information about the referring site, along with an approximation of your location may be recorded.
Kayako may publish this information in an aggregate, non-personally identifiable way.
We may also record this information linked to your IP address or e-mail address, if authenticated to the website. We will never publish this personally identifiable information.
Kayako uses this information to improve its websites, products and services and your experience with Kayako. We will not share this personally identifiable information with a third party other than in the circumstances set out below.
Collection and use of personally identifiable information
Kayako collects the e-mail addresses, names and potentially other information volunteered when you communicate with us. When you register with Kayako, we ask for information such as your name, organization information, e-mail addresses, telephone numbers and postal addresses.
Kayako will use the information gathered for the provision of products and services to you; including billing, authentication, contact and improvement to said products services and its websites.
Kayako’s websites provide you with the facility to create and post content available, such as on our message boards or commenting sections. Any personally identifiable information you publish using these facilities may be displayed publicly.
Kayako does not intentionally collect information from children under the age of thirteen (13).
Credit card information
Your transaction may be processed by one of our third-party payment vendors: RBS WorldPay, 2Checkout, ICICI or Paymentech. These vendors are payment processors who can process your payment on behalf of Kayako. The vendor which will be used to process your own transaction will depend on the kind of product or subscription you purchase.
Protection of personally identifiable information
Kayako may disclose personally identifiable information to its employees, contractors and affiliated organizations. This will only be done on a need-to-know basis.
Kayako uses the services of third party vendors for storage, network and technical services.
Personally identifiable information may be transferred outside of your home country as part of our provision of services to you.
When required by law (under governmental order, warrant or subpoena), or when Kayako believes that disclosure is reasonably necessary to protect the rights of Kayako or third parties, personally identifiable information may be disclosed.
Kayako reserves to right to publish correspondence and feedback sent to us in order to help us respond to the correspondence or to help other users.
Kayako will take all reasonable measures to protect against unauthorized access, use and alteration to personally identifiable information. When passing personally identifiable information to a third party, we will ensure that adequate protection of the information is applied by the recipient.
Should Kayako cease trading or file for bankruptcy, information held about you will not be transferred to a third party.
Access to your information
You can change any of the personally identifiable information volunteered to us by logging into the Kayako customer area: https://my.kayako.com.
If you would like us to delete any personally identifiable information held about you, we will do so on request unless we need to hold the information as part of the provision of products and services to you.
You may contact Kayako using any of the methods outlined here: www.kayako.com/contact/.
Our mailing addresses are:
Second Floor, 207 Old Street, London EC1V 9NR, United Kingdom
Changes to this policy