We’re passionate about helping businesses get better at customer service

Over the last fifteen years, we’ve seen the concept of customer service shift from tired departments who deal with complaints into passionate and motivated teams who help their customers become more successful. But the software they use hasn’t kept up. Instead, it’s holding them back. We’re here to help these amazing teams become the best they can be.

At Kayako, we don’t just build software. We’re building a business that helps. Everything we do has the single goal of empowering businesses with the software and education they need to get better at customer service.

Paul Kuruvilla

Product Engineer

Alicia Carney

Product Marketing Manager

Dan Wong

Product Manager

Parry Mann

Sales Development Representative

Miguel Camba

Frontend Developer

We’re cooking up a unique culture

Too many companies use the word “culture” without any substance behind it. But at Kayako, culture is more than just a word on a website.

Our culture is defined by the values we hold ourselves to. They describe what we do, how we work, and what we aspire to.

  • Kayako values (v1.1)

  • We are customers too

    We truly understand our customer and walk in their shoes.

  • Live to learn

    The constant pursuit of improvement is why we get out of bed in the morning.

  • Think like a freak

    Be comfortable outside of the box - challenge assumptions and experiment.

  • Make it happen

    Don’t be afraid to take risks. Step up and take ownerships of ideas and initiatives.

  • Go big or go home

    If we can’t raise the bar every day, we’d rather stay at home. Do it right, and do it well.

  • Focus

    Distraction and complexity is the enemy. Fight for focus and simplicity every day.

Version 1.1 - because we’re building a culture as much as we’re building product.

Where you’ll find us

Why work at Kayako

Learning

We value learning and will help you with your personal development wherever we can.

Stock options

We’re all working towards the same goal, so it’s only fair that everyone is invested in the success of their work.

Choice of equipment

A good craftsperson needs good tools. We provide everyone with the tools they need for the work they do.

Balance

As long as the work gets done, we don’t mind where from. Getting the right balance is important to us.

Unlimited PTO

We’re all adults here: take control of your own rhythm. We offer unlimited PTO with a minimum of 15 days off per year.

Food

Food unites us. From lunches, stocked fridges, the odd beer… and fruit too, of course.

Great environment

The office is our second home. We’re building the best working environments, wherever we are.

Build your career

Working at Kayako is more than just a job. Here, you’ll learn and develop skills to build your career.

Interested in joining us?

View open positions below & apply today

Cloud Engineering
  • Ops Engineer

    Gurgaon, India

  • Platform Engineer

    Gurgaon, India

  • Customer Support
  • Customer Success Manager

    Gurgaon India

  • Customer Support Advocate

    Anywhere

  • Engineering
  • Backend Engineer

    Gurgaon, India

  • Lead Product Engineer

    Gurgaon, India

  • Product Engineer

    Gurgaon, India

  • Senior JavaScript Engineer (Ember.js)

    London, United Kingdom

  • Senior PHP Engineer

    London, United Kingdom

  • Growth and Marketing
  • Content Marketing Manager

    London

  • Product
  • Product Manager

    London, United Kingdom

  • Senior Product Manager

    London, United Kingdom