Help desk software used by both agent and customer. support hero coffee

Help Desk Software for
Personal and connected
customer service

Kayako’s help desk software is a full suite of tools including live chat software that's quick and easy to integrate, and an organized shared inbox, making our solutions easy and affordable to use. Our fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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2018 Expert's Choice Award
2018 Great User Experience Award
Leader Award G2 Crowd

Over 131,000 customer agents provide support using Kayako

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Customer service made personal and simple

 

Kayako’s help desk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations over any channel, support customers better, and stay personal as they grow.

 
Agent's view of help desk software in action

Helpful help desk software, the way it should be

With legacy help desks

Missed messages, unhappy team, and frustrated customers.

Agent stressed by bad help desk software
Easy customer support experience because of effortless help desk software

With Kayako Help Desk

Everything in one place, a happy team, and loyal customers.

Download our quickstart guide and see how easy it is to get setup!

Quickstart Guide

Live chat software included!

Kayako's award winning help desk software includes our live chat software as one of the many tools to help you with your customer support success.

Kayako's live chat tool allows you to have an engaging live chat experience, even when you're not online.

You can help customers in real-time across all of your channels from email, social, website, iOS, and Android apps.

Learn how easy and flexible it is to use, customize, and integrate our live chat software into your website, iOS, and android apps.

Learn more about our live chat software.

Live chat software that connects into multichannel customer support software

Context driven customer service

Unlike other help desk software, Kayako gives you a complete picture of your customer’s journey so you know where they’re coming from. Your team will know of each interaction a customer has had with your business and the issues they are facing even before they reach out for support. With Kayako all the information your team needs to provide a personal and connected customer experience is right at their fingertips.

Customer service journey

Great customer service starts here

Take Kayako for a test drive

shared inbox for customer service

Shared Inbox for Customer Conversations

Boost productivity with a shared inbox

Kayako’s help desk software makes supporting customers easy with the shared inbox tool. With custom views, tags, and conversation assignments, your customer service team is able to stay on top of open issues and automatically assign conversations to the best people.

Learn more about shared inbox

Customer self-help knowledge base

Let customers find help 24/7

Kayako provides a complete help desk experience with a fully customizable knowledge base that’s available 24/7 even if your team isn’t. Customers will be able to find what they’re looking for and instantly receive suggestions as they type.

Learn more about customer self-help

Customer self-help knowledge base

Help desk software
built for modern businesses

App events on a customer profile in unified help desk software
See real-time customer activity

Give your team superpowers. Bring customer activity from all your apps into Kayako for true context and faster, more helpful support.

Agent leaving a note in customer support software
Work better as a team

Never miss a customer again. Route conversations to the right agent, and bring the whole company on board with free collaborators.

Better customer service, whatever your needs

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Customer support

Deliver effortless customer support across multiple channels.

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internal help desk icon
Internal helpdesk

Manage and delegate internal employee support in one place.

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Shared inbox

Supercharge email and collaborate in a simple team inbox.

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eCommerce

Grow sales and drive loyalty with eCommerce support software.

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Award winning help desk tools is two minutes away

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