With legacy help desks
Missed messages, unhappy team, and frustrated customers.
Help Desk Software for Personal and Connected Customer Service
Deliver exceptional customer service in multiple languages across Live Chat, Email, Facebook and Twitter
Kayako On-Premise
An enterprise grade service desk software that’s feature rich,
on-premise and behind your firewall
Click here to continue to Kayako On-Premise
Kayako Cloud
For SMB’s looking for a fully-integrated cloud-hosted help desk to
immediately start supporting customers
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Over 131,000 customer agents provide support using Kayako
Customer service made personal and simple
Kayako’s help desk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations over any channel, support customers better, and stay personal as they grow.
Helpful help desk software, the way it should be
With Kayako Help Desk
Everything in one place, a happy team, and loyal customers.
Download our quickstart guide and see how easy it is to get setup!
Quickstart GuideLive chat software included!
Kayako's award winning help desk software includes our live chat
software as one of the many tools to help you with your customer
support success.
Kayako's live chat tool allows you to have an engaging live chat
experience, even when you're not online.
You can help customers in real-time across all of your channels
from email, social, website, iOS, and Android apps.
Learn how easy and flexible it is to use, customize, and integrate
our live chat software into your website, iOS, and android apps.
Context driven customer service
Unlike other help desk software, Kayako gives you a complete picture of your customer’s journey so you know where they’re coming from. Your team will know of each interaction a customer has had with your business and the issues they are facing even before they reach out for support. With Kayako all the information your team needs to provide a personal and connected customer experience is right at their fingertips.
Shared Inbox for Customer Conversations
Boost productivity with a shared inbox
Kayako’s help desk software makes supporting customers easy with the shared inbox tool. With custom views, tags, and conversation assignments, your customer service team is able to stay on top of open issues and automatically assign conversations to the best people.
Customer self-help knowledge base
Let customers find help 24/7
Kayako provides a complete help desk experience with a fully customizable knowledge base that’s available 24/7 even if your team isn’t. Customers will be able to find what they’re looking for and instantly receive suggestions as they type.
Help desk software
built for modern businesses
See real-time customer activity
Give your team superpowers. Bring customer activity from all your apps into Kayako for true context and faster, more helpful support.
Work better as a team
Never miss a customer again. Route conversations to the right agent, and bring the whole company on board with free collaborators.
Better customer service, whatever your needs
Give your customers the best experience
Lessons from the frontline: equip your team with the best customer service software.
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Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.
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From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.
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With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.
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Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!
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We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.
Award winning help desk tools is two minutes away
(or just one minute, if you type fast)
