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Overview
SyncWorks is a SupportSuite™/eSupport™/LiveResponse™ add-on designed for use with Microsoft® Outlook® that helps to ensure that data such as contacts, tasks and events are always up-to-date on the help desk as well as on each staff user's PC. Items are compared between the help desk and the PC to see if they differ in any way. If they do, differences are merged so that both copies match. SyncWorks can automatically perform a synchronization at an interval without interrupting the user.
Example: Use SyncWorks to get the most up-to-date list of your company's clients on a laptop before leaving on a business trip. Upon returning to the office, synchronize again to add any contacts acquired on the trip.
Key Features:
- Synchronize contacts, events (appointments) and tasks between several installations of Microsoft® Outlook® and the help desk's Teamwork module.
- Full control over item synchronization; server-to-client, client-to-server, prevent item deletion, etc.
- Categorize items as public or private, keeping each staff user's data separate if necessary.
- Support for multiple levels of folders within Microsoft® Outlook®
- Works with any version of Microsoft® Outlook® since 2000!
Screenshots:
To see screenshots of SyncWorks in action, visit the SyncWorks screenshots page.
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Installation Instructions
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- Download the current version of SyncWorks
- Execute the setup wizard and follow the instructions on the screen.
- If you have already signed up for a 7-day hosted trial, use the credentials provided to you when you signed up. Otherwise, you may use our public demonstration server to test SyncWorks. To read more about our demonstration server, see the online demo page.
- To read further instructions on how to set up and use SyncWorks, take a look at the documentation (PDF format)
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Overview