Kayako has been developing easy to use and feature-rich helpdesk software for the better part of a decade. We're really excited about the future, and we'd like to share it with everyone. Welcome to the Kayako Giveaway!

Starting Monday 13th July, Kayako will be giving away two unlimited SupportSuite licenses a day, for five days. We are also throwing in some fantastic prizes along the way.

Effective customer service and relationship management doesn't have to be trying or expensive. Every business and every organization can improve web-based customer service and better their e-mail communications.

Support desk software is no longer reserved for the technical few. Kayako support desk and live chat software is accessible to any organization wanting to engage their customers and provide a better customer experience.

We want to get the word out about accessible and affordable customer service software and live chat software. Spread the message and you could win big prizes!

Follow @kayako and Tweet the message. Only one Tweet per 12 hours will be counted. Each Tweet = one entry. Kayako giveaway grand finale today - SupportSuite, Macbook Air, $1k to charity. Tweet, follow @kayako and visit http://bit.ly/kyko2 #kayako Tweet this message to participate	To enter the giveaway, you can also become a fan of Kayako on Facebook.
Remember to check back each day and Tweet again to be eligible to win daily. Only one Tweet per 12 hours will be counted.	You only need to become a fan once to be eligible to win a prize each day of the giveaway.

• The competition is open to customers and non-customers, from all around the world*.
• Five daily prize drawings will take place, starting on Monday, July 13th. Each prize drawing will take place at 7:00PM GMT (19:00) and the winner will be announced on Twitter.
• We will only count Twitter entries made in the 24 hour period preceding each drawing. This means that to be eligible to win a prize each day, you must Tweet each day of the giveaway.

• The 24 hour period for the next day's drawing starts immediately after each drawing.
• Tweets sent any time before the first prize drawing on Monday, July 13th will be valid entries for that drawing, so start Tweeting!
• Facebook fans will be eligible to win every day of the giveaway.

	Day one - 32GB iPod Touch First prize: 32GB iPod Touch and an unlimited SupportSuite license - goes to @brenthodgson (Brent Hodgson from Melbourne, Australia)! Second prize: Unlimited SupportSuite license - goes to @lightDifferent (Kris Slevens from Maui, Hawaii)!
	Day two - SONY DCR-SR82 HD camcorder First prize:SONY DCR-SR82 camcorder and an unlimited SupportSuite license - goes to @KarenKramer (Karen Kramer from Alabama, USA)! Second prize: Unlimited SupportSuite license - goes to Scott Sampson (Scott Sampson from London, UK)!
	Day three - Blackberry 8900 Curve First prize: Blackberry Curve 8900 and an unlimited SupportSuite license - goes to Michele Neylon (Michele Neylon from Ireland)! Second prize: Unlimited SupportSuite license - goes to @tmadogado (Timo Mankartz from Germany)!
	Day four - Samsung LN32A450 32-Inch HDTV First prize: Samsung LN32A450 32-Inch HDTV and an unlimited SupportSuite license - goes to @kevinpasco (Kevin Pasco from Canada)! Second prize: Unlimited SupportSuite license - goes to @MichaelDenney (Michael Denney)!
	Day five, grand finalé - Apple Macbook Air 1.86GHz and $1000 USD donation to a non-profit charity of your choice First prize: Apple Macbook Air 1.86GHz, $1000 USD donation to a non-profit charity of your choice and an unlimited SupportSuite license - goes to @neridagill (neridagill from Australia)! Second prize: Unlimited SupportSuite license - goes to @lightstrikefl (O. Davis from Florida)!

SupportSuite is our flagship product, integrating the ticket and e-mail management features of eSupport with the live chat and visitor monitoring features of LiveResponse.

Thousands of teams, businesses, government and non-profit organizations trust Kayako SupportSuite to manage their customer service operations.

The licenses offered in this giveaway allow for one self-hosted installation, with an unlimited number of seats, users and departments. Each license comes with six months of support.

• Kayako reserves the right to end the giveaway, make amendments to the terms and conditions listed here, or change prizes at any time, without notice;
• Kayako reserves the right to exclude any person from the giveaway;
• You may enter the giveaway multiple times by Tweeting several messages as long as the messages are in accordance with Twitter's usage guidelines;
• Zombie/bot Facebook and Twitter accounts will be automatically disqualified;
• * Prize winners must reside within FedEx's delivery range;
• No single participant may win more than one prize. If you have won a prize, you are not eligible to win further prizes;
• Participants must be 16 years of age or older;
• Kayako is not liable for damage or loss to prizes during shipping or any import taxes/duties;
• Kayako is not liable for any fault or technical failure of the prizes, nor is Kayako to be held liable for any damage or injury caused by any fault or technical failure of the prizes;
• Your nominated charity must be registered with the local authorities. We reserve the right to refuse a nomination and request you to choose another. Kayako will make the donation directly on your behalf;
• Software licenses won through the giveaway are not transferrable;
• The giveaway will end promptly at 7:00 PM (19:00) GMT on Friday, July 17, 2009. Any Tweets sent after this time will not be eligible for entry;
• Kayako is in no way affiliated with the manufacturers of the prizes or Twitter.

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