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On average, 13 minutes of unavailability last month
Our systems are checked from more than 15 locations all over the world, every single minute to ensure robust, global availability.
These figures do not include scheduled maintenance, which we keep to a minimum. Customers are warned in advance about any planned maintenance.
If you are encountering a problem with your helpdesk, please contact us and our dedicated team will get right on it.
Even if our monitoring system detects an availability issue for just a few seconds, a full minute of downtime will register in these figures (we're pretty hard on ourselves). If an availability issue affects just a number of customers, we build that into the availability figure as an average.