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Help desk hosting services
Each of our solutions are available as a hosted service. You could be up and running in minutes, with a fully functional support desk. We will take care of the installation of your support desk and the maintenance of the web server, while you spend your time on your organization.
Our infrastructure
Our web servers are hosted in one of the world class Softlayer data complexes, based in the United States of America. We deploy the latest, most efficient hardware which is hosted on a robust peer-connected network. Data carriers such as NTT, Level 3, SAVVIS, Internap and Global Crossing provide international connectivity.
Since our inception, we have been providing hosted support desk services to more than two thousand organizations of all sizes, including large corporations. They trust our technicians to take care of their business critical support centers.
Hundreds of eyes keep a lookout for your support desk. The data center NOC, our own systems and the third-party service Pingdom monitor the availability of your support desk from many locations worldwide.
Support and upgrades included
Access to technical support and future software releases is available for as long as your subscription is active. You can upgrade your support desk in a single click, using the automated upgrade facility.
What can I customize and what are the restrictions?
Just like our self-hosted customers, you can customize the look and feel of your support desk front-end. You are also able to include additional images and logos, but these files must be hosted by you.
We employ a fair use policy that ensures high availability and good service for our customers' support desks. The fair use policy stipulates that the operation of your support desk should not affect the service we can offer to our other customers. If you begin to outgrow our hosted service, we have a number of upgrade options that we can discuss with you.
Starting at $39.95 per month
The prices quoted below include an unlimited number of seats and users.
- SupportSuite: $49.95 per month or $499.95 per year
- eSupport: $39.95 per month or $399.95 per year
- LiveResponse: $39.95 per month or $399.95 per year
Compare our support desk solutions or find out about ordering your hosted support desk.
Benefits of the hosted support desk service
- Instant set up - be up and running in minutes
- We will take care of the installation and hosting of your support desk
- One-click upgrades in the future
- Hosted on a reliable, internationally peered network
- Completely customizable and brandable