Recent releases and updates

4.66 May 2014

38 fixes and improvements, including improved email address search field search-as-you-type when CCing and BCCing users. Read release notes

4.65 February 2014

42 fixes and new features, including the ability to split and duplicate tickets and more flexible email template editing. Read release notes

4.64 December 2013

33 new features, improvements and fixes including improved HTML ticket processing and rendering (it is easier to read richly formatted emails in the helpdesk), performance improvements for support center search and now live chat request forms are automatically filled in if your customer is already logged in. Read release notes

FAQs

Updates and support for Kayako Download

For as long as your subscription is active, you'll have access to all of the latest releases and updates. You can find the latest product packages in the My Orders area in my.kayako.com.

Updates and support for Kayako OnDemand

Kayako OnDemand customers will be automatically updated to the latest Kayako releases. With all that time saved, why not grab a coffee?

Customizations

All of your helpdesk settings and configuration (custom fields, email rules, departments, etc) will be preserved in each update. Occasionally, you may need to re-apply your template customizations.