Recent releases and updates


New SLA reporting according to your business hours, including all of the latest fixes and security updates. Read release notes


The latest fixes and improvements, including four security updates, one-click news unsubscribe for your users. Read release notes


The latest fixes and improvements, including three security updates and improved Unified Search results. Read release notes


38 fixes and improvements, including improved email address search field search-as-you-type when CCing and BCCing users. Read release notes


Updates and support for Kayako Download

For as long as your subscription is active, you'll have access to all of the latest releases and updates. You can find the latest product packages in the My Orders area in

Updates and support for Kayako OnDemand

Kayako OnDemand customers will be automatically updated to the latest Kayako releases. With all that time saved, why not grab a coffee?


All of your helpdesk settings and configuration (custom fields, email rules, departments, etc) will be preserved in each update. Occasionally, you may need to re-apply your template customizations.