Recent releases and updates

4.72

Packed full of usability and productivity tweaks and enhancements, including significant speed and relevancy improvements to search for your agents, and your customers now have the ability to CC other recipients when creating new tickets from support center. Read release notes

4.71

Brand new, responsive, mobile-friendly support center so your customers can access your easy-to-use, self-service knowledgebase from any device. Read release notes

4.70

Kayako now supports German, French, Russian, Spanish, Portuguese, Italian and Dutch. We've also added login lockup (brute force login protection) for your end-users, along with all the latest fixes, improvements and security enhancements. Read release notes

4.69

New, powerful SLA reporting functionality that lets you run helpdesk reports according to your business hours, including all of the latest fixes and security updates. Read release notes

FAQs

Updates and support for Kayako Download

For as long as your subscription is active, you'll have access to all of the latest releases and updates. You can find the latest product packages in the My Orders area in my.kayako.com.

Updates and support for Kayako OnDemand

Kayako OnDemand customers will be automatically updated to the latest Kayako releases. With all that time saved, why not grab a coffee?

Customizations

All of your helpdesk settings and configuration (custom fields, email rules, departments, etc) will be preserved in each update. Occasionally, you may need to re-apply your template customizations.