OnDemand

Kayako OnDemand

Instant setup, secure in the Kayako Cloud.

Download

Kayako Download

Pay once, download, install and host on-premise.

  • OnDemand

  • Get started in 10 minutes
  • Monthly subscription
  • Hosted by us
  • Secure and reliable, peace of mind

Case OnDemand

Tickets, email integration, SLA support, automations, stellar self-service.

$29

Per staff user/month

Engage OnDemand

Real-time customer support: live chat, VoIP, click-to-call and remote support.

$29

Per staff user/month

Can we help? 1-888-212-2140 or 1-415-418-3366

Pricing for enterprise and large organizations Contact us

  • Download

  • Customization and control
  • Hosted on your own network
  • Managed by your team
  • Source code access

Case Download

Tickets, email integration, SLA support, automations, stellar self-service.

  • 5 staff $1,500
  • 10 staff $3,000
  • 15 staff $4,410
  • 20 staff $5,880
  • 25 staff $7,350
  • 30 staff $8,730
  • 40 staff $11,640
  • 50 staff $14,400

Engage Download

Real-time customer support: live chat, VoIP, click-to-call and remote support.

  • 5 staff $1,500
  • 10 staff $3,000
  • 15 staff $4,410
  • 20 staff $5,880
  • 25 staff $7,350
  • 30 staff $8,730
  • 40 staff $11,640
  • 50 staff $14,400

Can we help? 1-888-212-2140 or 1-415-418-3366

Licenses include 1 year access to updates and support, free.

Require larger licenses? Contact us

About Kayako OnDemand

What's included?

Your monthly OnDemand subscription includes your own Kayako helpdesk, technical support, automatic updates to your helpdesk and all the storage and bandwidth you need.

A decade of helpdesk SaaS experience

We take care of the maintenance and security of the network your helpdesk is hosted on, with distributed backups and 24/7 multi-point availability monitoring. You're backed by our decade of helpdesk SaaS experience.

Customize your helpdesk

Even when you're hosted with us, you can take full control over your helpdesk's look and feel, and access rich helpdesk APIs to interact with your data and connect other applications to the helpdesk. You can also use your domain name (helpdesk.yourdomain.com).

Helpdesk updates all taken care of

We will automatically and seamlessly update your helpdesk to the latest and greatest.

Bring your data with you

If you are upgrading to Kayako from another helpdesk vendor, we'll help you transfer your data for no extra charge. Contact us with information about what you would like to bring over and we'll see if we can help.

About Kayako Download

What's included?

Your Download license includes a perpetual Kayako license, access to the source code of the web-side portion of the software and one year of access to updates and support.

Total customization and control

Because the helpdesk is hosted in your own IT environment and you have access to the source code, you have unlimited customization and control over your helpdesk. You can modify core functionality and build applications on top of your helpdesk to suit your organization's requirements. Take advantage of all of the helpdesk apps and community contributions that Kayako Forge has to offer, too.

1 year of updates and support included, on us

Your license includes access to new updates and support for a year. Once your license expires, you can renew your license at just 40% of the license cost for an additional year. If you don't renew your license, your helpdesk will continue to work, but you won't have access to updates and support.

Upgrading licenses and to different products

At any point, it is possible to upgrade your license or even your product (from Kayako Case or Kayako Engage to Kayako Fusion) and you will only need to pay the difference. It is also possible to switch between our OnDemand and Download solutions, and we will assist you with the migration.

Bring your data with you

If you are upgrading to Kayako from another helpdesk vendor, we can help you transfer your data. Contact us with information about what you would like to bring over and we'll see if we can help.

What is a staff user?

Each individual in your organization who needs to manage the helpdesk and receive and handle support requests is a staff user. There is no limit on the number of end users (your customers) you can have registered.

Free for charities and open source projects

Download licenses are free for eligible charities and open source software projects. If self-hosting isn't your thing, we also offer a 40% discount on our OnDemand helpdesks.

Academic pricing

We offer a 40% discount on all of our products and services for eligible academic organizations.

OnDemand

  • In the Kayako Cloud
  • Instant setup
  • Automatic updates
  • Monthly subscription

Download

  • Your own IT environment
  • Download and install
  • Total customization
  • Pay once, perpetual license