Kayako OnDemand

Instant setup, secure in the Kayako cloud.
  • Get started in minutes
  • Hosted by us
  • Always up to date
  • Secure and reliable, peace of mind

Case

Support ticketing with powerful workflow and smart automations.

$24
agent p/mo (billed annually) $29 (billed monthly)
  • Ticket and email management
  • Intelligent ticket routing and workflows
  • Set targets and track reply deadlines
  • Compare all features

Fusion

All you need for multi-channel customer service.

$39
agent p/mo (billed annually) $49 (billed monthly)

Engage

Fastest way to reach visitors and turn them into customers.

$24
agent p/mo (billed annually) $29 (billed monthly)
  • Roll out live chat straight away
  • Real-time visitor monitoring
  • Voice and click-to-call
  • Compare all features

Kayako Download

Install and host Kayako on-premise. Click for pricing

Kayako OnDemand

Instant setup, peace of mind and secure in the Kayako cloud. Click for pricing

Kayako Download

Download, install and host Kayako on-premise.
  • Customization and control
  • Hosted on your own network
  • Managed by your team
  • Source code access

Case

Support ticketing with powerful workflow and smart automations.

  • Ticket and email management
  • Intelligent ticket routing and workflows
  • Set targets and track reply deadlines
  • Compare all features

Fusion

All you need for multi-channel customer service.

Engage

Fastest way to reach visitors and turn them into customers.

  • Roll out live chat straight away
  • Real-time visitor monitoring
  • VoIP integration + click-to-call
  • Compare all features
  1. 5 agents
    1. Case $1,500
    2. Fusion $2,000
    3. Engage $1,500
  2. 10 agents
    1. Case $3,000
    2. Fusion $4,000
    3. Engage $3,000
  3. 15 agents
    1. Case $4,410
    2. Fusion $5,880
    3. Engage $4,410
  4. 20 agents
    1. Case $5,880
    2. Fusion $7,840
    3. Engage $5,880
  5. 25 agents
    1. Case $7,350
    2. Fusion $9,800
    3. Engage $7,350
  6. 30 agents
    1. Case $8,730
    2. Fusion $11,640
    3. Engage $8,730
  7. 40 agents
    1. Case $11,640
    2. Fusion $15,520
    3. Engage $11,640
  8. 50 agents
    1. Case $14,400
    2. Fusion $19,200
    3. Engage $14,400

Contact us for 50+ agents and enterprise pricing

Can we help? 1-888-952-9256 Pricing for large and enterprise organizations - contact us

Kayako OnDemand

What's included?

Your OnDemand subscription includes your own Kayako helpdesk, support, automatic updates and all the storage you need.

Bring your data with you

If you are upgrading to Kayako, we can help you transfer your data from your old helpdesk for no extra charge. Contact us to see if we can help

Everything is taken care of

You're backed by 10+ years of cloud experience. We take care of maintenance and security of the network your helpdesk is hosted on, with distributed backups and 24/7 multi-point availability monitoring. We average 99.99% availability.

Kayako Download

What's included?

Your annual Kayako Download subscription includes a license for one installation, access to source code and unlimited access to support and new releases for the duration of your subscription.

What happens if I let my subscription expire?

You'll still have access to all of your data (since you host it), but you will no longer be able to to log in to your Kayako helpdesk. You can reactivate your subscription at any time.

Total control and customization

With access to the source code and hosted on your own environment, you have unlimited customization and control over Kayako and where your data is hosted.

Some of the world's most trusted brands trust Kayako

Compare Kayako plans

Engage Case Fusion
Kayako OnDemand (with annual billing) $24/agent per month $24/agent per month $39/agent per month
Kayako OnDemand (with monthly billing) $29/agent per month $29/agent per month $49/agent per month
Kayako Download (from 5 agents, annual billing) $1,500 per year $1,500 per year $2,000 per year
Customer service channels
Support center and self-service helpdesk Yes Yes Yes
Support ticketing No Yes Yes
Email (unlimited mailboxes) No Yes Yes
Live chat Yes No Yes
Voice, click-to-call and VoIP integration Yes No Yes
Predefined responses + shortcuts Yes No Yes
Support ticketing and email
Ticket macros (predefined responses) No Yes Yes
Full two-way email integration No Yes Yes
Advanced email rules and automatic routing No Yes Yes
SLA plans, reply targets and resolution deadlines No Yes Yes
Business hours and work schedules No Yes Yes
Custom ticket workflows, fields and statuses No Yes Yes
Ticket notes and time tracking No Yes Yes
Agent collision prevention No Yes Yes
Instant answers No Yes Yes
Native mobile apps No Yes Yes
Live chat and calls
Real-time visitor monitoring Yes No Yes
Live chat Yes No Yes
Voice, click-to-call and VoIP integration Yes No Yes
Proactively engage visitors Yes No Yes
Chat + click to call website button generator Yes No Yes
Intelligent chat routing Yes No Yes
Live chat using your IM app (+ mobile) Yes No Yes
Self-service
Beautiful self-service helpdesk Yes Yes Yes
Knowledgebase (public + internal) Yes Yes Yes
Publish news Yes Yes Yes
Full customization of the look and feel Yes Yes Yes
Multi-brand support Yes Yes Yes
Customer service features
Customer satisfaction surveys Yes Yes Yes
Custom ratings (internal + external) Yes Yes Yes
Custom user and organization fields Yes Yes Yes
News + subscriber lists Yes Yes Yes
Multi-lingual support Yes Yes Yes
Reporting and insights
100+ out of the box reports Yes Yes Yes
Build advanced custom reports Yes Yes Yes
Schedule reports for inbox delivery Yes Yes Yes
Multi-channel reporting No No Yes
Security and control
Agent password policies + login failure lockout Yes Yes Yes
Restrict access to individuals and teams by IP address Yes Yes Yes
Agent collision prevention Yes Yes Yes
Team + agent specific permissions Yes Yes Yes
Audit logs Yes Yes Yes