Kayako in photos
Copyright 2001 - 2013, Kayako - Privacy - Free help desk software
The Standard in Multi-Channel Customer Support.
Flexible and scalable pricing options, either in the Kayako Cloud or on your server.
Kayako OnDemand
Instant setup, secure in the Kayako Cloud.
Kayako Download
Pay once, download, install and host yourself.
-
OnDemand
- Get started in 10 minutes
- Monthly subscription
- Managed by us
- Secure and reliable, peace of mind
Resolve OnDemand
Tickets, email integration, SLA support, automations, stellar self-service.
$29
Per staff user/month
Fusion OnDemand
Our flagship multi-channel customer support solution. Helpdesk Evolved.
Engage OnDemand
Real-time customer support: live chat, VoIP, click-to-call and remote support.
$29
Per staff user/month
Can we help? 1-888-212-2140 or 1-208-906-2753
Pricing for enterprise and large organizations Contact us
-
Download
- Total customization and control
- Perpetual license
- Secured in your own network
- Source code access
Resolve Download
Tickets, email integration, SLA support, automations, stellar self-service.
- 10 staff $599
- 20 staff $1099
- 30 staff $1599
- 40 staff $2199
- 50 staff $2699
- 100 staff $5399
- Unlimited $10,699
Fusion Download
Our flagship multi-channel customer support solution. Helpdesk Evolved.
- 10 staff $999
- 20 staff $1799
- 30 staff $2699
- 40 staff $3599
- 50 staff $4499
- 100 staff $8999
- Unlimited $17,899
Or take a free 30 day trial Engage Download
Real-time customer support: live chat, VoIP, click-to-call and remote support.
- 10 staff $599
- 20 staff $1099
- 30 staff $1599
- 40 staff $2199
- 50 staff $2699
- 100 staff $5399
- Unlimited $10,699
Can we help? 1-888-212-2140 or 1-208-906-2753
Licenses include 6 months of access to product updates and support.
About Kayako OnDemand
What's included?
Your monthly OnDemand subscription includes your own Kayako helpdesk, technical support, automatic updates to your helpdesk and all the storage and bandwidth you need.
A decade of helpdesk SaaS experience
We take care of the maintenance and security of the network your helpdesk is hosted on, with distributed backups and 24/7 multi-point availability monitoring. You're backed by our decade of helpdesk SaaS experience.
Customize your helpdesk
Even when you're hosted with us, you can take full control over your helpdesk's look and feel, and access rich helpdesk APIs to interact with your data and connect other applications to the helpdesk. You can also use your domain name (helpdesk.yourdomain.com).
Helpdesk updates all taken care of
We will automatically and seamlessly update your helpdesk to the latest and greatest.
Bring your data with you
If you are upgrading to Kayako from another helpdesk vendor, we'll help you transfer your data for no extra charge. Contact us with information about what you would like to bring over and we'll see if we can help.
About Kayako Download
What's included?
Your Download license includes a perpetual Kayako license, access to the source code of the web-side portion of the software and six months of access to product updates and support, which is optionally renewable.
Total customization and control
Because the helpdesk is hosted in your own IT environment and you have access to the source code, you have unlimited customization and control over your helpdesk. You can modify core functionality and build applications on top of your helpdesk to suit your organization's requirements. Take advantage of all of the helpdesk apps and community contributions that Kayako Forge has to offer, too.
Six months of product updates and support included
Because your license is perpetual, you can continue using your helpdesk without an active product updates and support subscription. Your subscription is optionally renewable at 40% of the license cost for 12 months.
Upgrading licenses and to different products
At any point, it is possible to upgrade your license or even your product (from Kayako Resolve or Kayako Engage to Kayako Fusion) and you will only need to pay the difference. It is also possible to switch between our OnDemand and Download solutions, and we will assist you with the migration.
Bring your data with you
If you are upgrading to Kayako from another helpdesk vendor, we can help you transfer your data. Contact us with information about what you would like to bring over and we'll see if we can help.
What is a staff user?
Each individual in your organization who needs to manage the helpdesk and receive and handle support requests is a staff user. There is no limit on the number of end users (your customers) you can have registered.
Free for charities and open source projects
Download licenses are free for eligible charities and open source software projects. If self-hosting isn't your thing, we also offer a 40% discount on our OnDemand helpdesks.
Academic pricing
We offer a 40% discount on all of our products and services for eligible academic organizations.
OnDemand
- In the Kayako Cloud
- Instant setup
- Automatic updates
- Monthly subscription
Download
- Your own IT environment
- Download and install
- Total customization
- Pay once, perpetual license
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