In This Case Study
Toshiba Canada’s diverse portfolio of products made it challenging for their customer service agents to quickly and accurately respond to inquiries. The team also wasn’t able to track the progress of each request.
Thanks to Kayako, Toshiba now has a ticket management process that is quick, transparent and stable. They can handle more requests in less time and provide better service to their customers.
With Kayako, Toshiba Canada was able to:
- Double service request capacity
- Streamline help desk workflow
- Boost productivity
- Increase customer satisfaction
See How Toshiba Handles More Support Tickets In Less Time With Kayako
