Meet the team - Kayako

Varun Shoor

As founder and CEO of Kayako, Varun steers the overall direction of the company and as customer experience fanatic and lead product architect, takes an active role in the design and development of Kayako.

One of Varun's greatest passions is design. Applying modern, consumer-like design to stuffy business helpdesk software was Varun's brainchild, and with it he founded Kayako in 2001.

Ryan Lederman

Ryan is Kayako's lead client application developer and architect, the first from the United States to join the founding team. Based in Idaho, Ryan takes care of Kayako's operations in the US.

As a self-taught programmer and engineer, Ryan brings with him more than a decade of working in and building technology, putting it into practice in great user experiences in Kayako's client and mobile apps.

James Edwards

James takes an active role in Kayako's product and business strategy and works closely with the dev team on the product roadmap. As the team's first Brit, James is now based in London.

With a background in tech, freelance web marketing and communications, James graduated from the University of Bristol with a degree in Computer Science (in order to maintain his geek credentials).

Raghav Arora

Raghav is responsible for overseeing all administrative operations of our offices in India, including the direction of our customer-facing teams who deliver an awesome service to our customers at all times.

With years of experience in customer-facing and customer support roles, Raghav ensures that all of our teams in India run smoothly, ready to serve thousands of Kayako customers.