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“With Kayako, our response times to our users have decreased and it makes our jobs so much easier”
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“Kayako has everything in the right place and everything makes sense.”
“From the day we started talking with Kayako, we realized that they share the same passion for Customer Wow as we do.”
“Kayako has positively and profoundly impacted how we interact with our customers”
“I would have no hesitation in recommending Kayako as the number one helpdesk for use within education”
“The implementation was a breeze.”
“Feedback from staff is positive - Kayako's feature set is complete and the pricing can't be beaten”
“Kayako is a critical piece of our customer service commitment”
“Kayako allows us to more effectively manage, monitor and deliver customer support”
“Kayako actively helps us to keep on top of things and provide timely responses to our users”
“We recommend Kayako to anyone looking to get a grip on their support correspondence and bring resolution times down”
“Kayako is a fantastic system, is easy to use and has become an essential part of our business”
“Your team has been absolutely amazing”
“Since setting up Kayako, our support volume has grown by a factor of 10, and Kayako grew gracefully with us”
“Kayako as enabled us to provide far superior support to our national and international user base”
“We never have to worry about the reliability of our helpdesk.”
“Kayako is an ideal tool that helps us deliver the rapid service that our customers have come to expect”
“Kayako has enabled us to deliver a higher level of service”
“We have found Kayako to be an incredible aid to our clients and, subsequently, to ourselves as a company”
“I would definitely recommend Kayako to other academic and not-for-profit organizations”
“Kayako completely changed the way we provide support to our customers”
“We have used Kayako since 2006 and we just love it”
“Kayako helps us to optimize the way we work, fully servicing both ours and our customers' needs”
“As a product, Kayako gives us the tools to improve customer satisfaction. As a service, Kayako's team are always friendly, responsive and always there”
“Even our computer-shy customers have no issues using Kayako”
“As an enterprise, we needed the absolute best tools available. If you're thinking helpdesks, you should think Kayako”
“Our team now has one place to see open issues, assign work, track progress and document solutions”
“Kayako has really helped us to improve our customer support and workflow”
“All in all, Kayako is hands-down the most feature-rich, user-friendly and flexible platform I’ve come across for customer support”
“Kayako enables us to share experience and knowledge to enable better communication”
“Kayako is easy to set up and support has been fantastic”
“We have seen a clear reduction of resources required as a result of implementing Kayako.”
“Our central IT section were blown away with what Kayako could do for them”
“It’s not often that one can claim a ROI within months of purchasing a product, but that’s exactly the case with Kayako”
“Thanks to Kayako, we canturn around much higher issue volumes per day, per employee”
“There is no doubt that Kayako has saved us a lot of time and energy, we couldn't live without it”
“The relative small cost of this software pales in comparison to the rise in efficiency of our helpdesk team.”
“When compared against other solutions on the market, Kayako was above and beyond anything offered by competitors”
“Kayako has transformed the support service that we are able to provide to our customers”
“In all aspects, Kayako provides Namecheap with value in buckets”
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