Careers

We're hiring!

Kayako is a rapidly-growing and highly ambitious company with offices in both the United States and India. We have a work ethic second to none and take extreme pride in our products and services. We're always looking for enthusiastic people to join and strengthen our proud and diverse family.

Kayako
Sporting some Kayako swag
I <3 Kayako
Reception area in our facility in Jalandhar, India
Downtown Boise

Who we're looking for

If you would describe yourself as: extremely ambitious, intelligent yet humble, professional and motivated to do more than just merely succeed, you belong at Kayako.

Available Positions

Junior PHP Developer

United States

Working under the direction of a Product Manager and guidance of Senior PHP Developers, the Junior PHP Developer is responsible for production and maintenance of PHP-based projects and test suites.  The primary responsibility of the Junior PHP Developer is to fix bugs, add small features to products and write test code.

You have at least 2 years of professional experience with references.  A college degree is not mandatory; we will also consider self-taught engineers with an impressive background.

You are very passionate about software engineering and creating beautiful, fully-commented, easy to read code and be well-versed in concepts like DRY, KISS, UX, and Good Enough Software.

Required Skills:
  • PHP
  • JavaScript
  • OOP and design patterns
  • Unix-based OSes such as CentOS
  • Windows
  • Zend/IonCube
  • MySQL
  • CSS & HTML (fanatical about web standards)
  • Apache/IIS
Apply Apply online now

Senior PHP Developer

United States

Working under the direction of a Product Manager, the Senior PHP Developer is responsible for production and maintenance of PHP-based projects and test suites.  Additionally, the Senior PHP Developer provides leadership, guidance and consultation to Junior PHP Developers whenever appropriate.

You have at least 6 years of professional experience with references.  A college degree is not mandatory; we will also consider self-taught engineers with an impressive background.

You are very passionate about software engineering and creating beautiful, fully-commented, easy to read code and be well-versed in concepts like DRY, KISS, UX, and Good Enough Software.

Required Skills:
  • PHP
  • JavaScript
  • OOP and design patterns
  • Unix-based OSes such as CentOS
  • Windows
  • Zend/IonCube
  • MySQL
  • CSS & HTML (fanatical about web standards)
  • Apache/IIS
  • Regular expressions (PCRE)
  • Awareness of web application security
  • Understanding of localization and Unicode a must
  • Knowledge of TCP/IP and/or HTTP a plus

Apply Apply online now

Employee Benefits

We provide standard benefits to all full-time team members, including worker's compensation, health insurance and paid time off.

Full-Time employment includes:
  • Medical insurance
  • Disability insurance
  • Training on-the-job
  • Relocation financing
  • Travel to trade shows
Exclusive to US USA
  • Paid vacation time
  • Work in beautiful downtown Boise, right on the river
  • Casual, energetic work environment
Exclusive to India India
  • Housing rent allowance
  • Stock options
"Kayako as enabled us to provide far superior support to our national and international user base"


- Associated Universities
"From the day we started talking with Kayako, we realized that they share the same passion for Customer Wow as we do."


- Peugeot Netherlands
"We recommend Kayako to anyone looking to get a grip on their support correspondence and bring resolution times down"


- ICANN
"We have seen a clear reduction of resources required as a result of implementing Kayako."


- MSI Micro-Star International
"The relative small cost of this software pales in comparison to the rise in efficiency of our helpdesk team."


- RSPCA, Australia
"There is no doubt that Kayako has saved us a lot of time and energy, we couldn't live without it"


- American School Foundation of Monterrey
"Thanks to Kayako, we canturn around much higher issue volumes per day, per employee"


- Sawmill Analytics
"Kayako has enabled us to deliver a higher level of service"


- Brisbane Grammar School
"Kayako allows us to more effectively manage, monitor and deliver customer support"


- Pellerin Milnor Corp
"Kayako is an ideal tool that helps us deliver the rapid service that our customers have come to expect"


- Multiplay UK
"Since setting up Kayako, our support volume has grown by a factor of 10, and Kayako grew gracefully with us"


- KashFlow
"I would have no hesitation in recommending Kayako as the number one helpdesk for use within education"


- St. Bede's Catholic School & Sixth Form College
"Kayako has really helped us to improve our customer support and workflow"


- Stardock Corporation
"Kayako is easy to set up and support has been fantastic"


- Swedish Match
"Kayako enables us to share experience and knowledge to enable better communication"


- Macmillan Education
"In all aspects, Kayako provides Namecheap with value in buckets"


- Namecheap
"All in all, Kayako is hands-down the most feature-rich, user-friendly and flexible platform I’ve come across for customer support"


- Texas Tech University
"Kayako helps us to optimize the way we work, fully servicing both ours and our customers' needs"


- Thrane & Thrane
"With Kayako, our response times to our users have decreased and it makes our jobs so much easier"


- TuneWiki
"I would definitely recommend Kayako to other academic and not-for-profit organizations"


- University of Illinois
"It’s not often that one can claim a ROI within months of purchasing a product, but that’s exactly the case with Kayako"


- University of Alberta
"When compared against other solutions on the market, Kayako was above and beyond anything offered by competitors"


- University of Queensland
"As a product, Kayako gives us the tools to improve customer satisfaction. As a service, Kayako's team are always friendly, responsive and always there"


- UserZoom
"As an enterprise, we needed the absolute best tools available. If you're thinking helpdesks, you should think Kayako"


- Pearson PLC
"Kayako actively helps us to keep on top of things and provide timely responses to our users"


- mtvU
"Feedback from staff is positive - Kayako's feature set is complete and the pricing can't be beaten"


- IPAC (NASA, Caltech)
"Our central IT section were blown away with what Kayako could do for them"


- Heriot-Watt University
"Kayako is a fantastic system, is easy to use and has become an essential part of our business"


- Georgetown University
"Even our computer-shy customers have no issues using Kayako"


- Expertus
"We have used Kayako since 2006 and we just love it"


- DrayTek
"Our team now has one place to see open issues, assign work, track progress and document solutions"


- Computer History Mueseum
"Kayako is a critical piece of our customer service commitment"


- Chess.com
"Kayako completely changed the way we provide support to our customers"


- CAE S.A.
"Your team has been absolutely amazing"


- Brand Karma by Circos
"We never have to worry about the reliability of our helpdesk."


- Augsburg College
"Kayako has transformed the support service that we are able to provide to our customers"


- Anritsu Ltd.
"Kayako has everything in the right place and everything makes sense."


- Avast!
"Kayako has positively and profoundly impacted how we interact with our customers"


- Sega of America
"The implementation was a breeze."


- National Association of Independent Schools
"We have found Kayako to be an incredible aid to our clients and, subsequently, to ourselves as a company"


- Atomic Crayon
Associated Universities Peugeot Netherlands ICANN MSI Micro-Star International RSPCA, Australia American School Foundation of Monterrey Sawmill Analytics Brisbane Grammar School Pellerin Milnor Corp Multiplay UK KashFlow St. Bede's Catholic School & Sixth Form College Stardock Corporation Swedish Match Macmillan Education Namecheap Texas Tech University Thrane & Thrane TuneWiki University of Illinois University of Alberta University of Queensland UserZoom Pearson PLC mtvU IPAC (NASA, Caltech) Heriot-Watt University Georgetown University Expertus DrayTek Computer History Mueseum Chess.com CAE S.A. Brand Karma by Circos Augsburg College Anritsu Ltd. Avast! Sega of America National Association of Independent Schools Atomic Crayon