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Kayako was founded in 2001. We now have more than 30,000 customers worldwide.
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About us

Kayako is a well established provider of web-based support desk software and live chat solutions. We are a privately held company based in Punjab, India (as Kayako Infotech Ltd.) and Boise Idaho, United States of America (as Kayako Inc.).

The flexibility and ease of use of our software makes it popular amongst a broad audience - including small to medium businesses, enterprises, charities and government agencies. More than 30,000 organizations rely on our solutions to consolidate, streamline and improve not just their support front, but also their sales and general business operations.

Key facts: Company

  • Kayako develops and sells web-based help desk software and real-time live chat solutions.
  • More than 30,000 customers worldwide, including a number of large enterprises, small to medium businesses and government agencies.
  • Established in 2001 and is currently a privately held company.
  • Headquartered in Punjab, India with a development and operations office in Boise Idaho, United States of America.
  • Growing community of developers and companies which provide third-party services and develop addon products to extend and supplement a Kayako support desk.
  • Actively participates in the community - via the blog, forums, Twitter, Facebook and LinkedIn.

Key facts: Products and services

  • Kayako offers three support desk solutions: SupportSuite, eSupport and LiveResponse.
  • eSupport and LiveResponse are priced at $29.95 per month, $199.95 per year or $299.95 for a 'life time' owned license.
  • SupportSuite is Kayako's flagship product, combining the functionality of eSupport and LiveResponse into one seamlessly integrated solution. SupportSuite is priced at $39.95 per month, $299.95 per year, or $499.95 for an owned license.
  • Compare each of our solutions side-by-side.
  • Each solution is available as a licensed product or as a fully managed hosted service (SaaS).
  • Licenses have no limitations on seats, users or departments. There are no hidden fees.
  • Kayako offer an installation and upgrades service priced at $59.95 per installation or upgrade, should you want a Kayako technician to perform installation for you.
  • Two types of 30 day free trial are available - a hosted trial, with instant setup and a trial license, allowing you to test our software in your own environment.