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We started in 2001 with a goal: a better customer support experience. Today, Kayako is the leading multichannel helpdesk. Tens of thousands of businesses connect to millions of customers using Kayako.
Better online customer support
2001. Online support was clunky, frustrating or just not there. Kayako came from an idea to change that: to enable all kinds of businesses to deliver a great support experience. Starting from our bedrooms.
Helpdesk, now in the cloud
Kayako 2 brought great, consumer design to a world of stale and clunky business applications.
With it, we launched a live chat product to run alongside the helpdesk, and launched Kayako OnDemand. Beautiful, easily accessible and affordable helpdesk software.
The multichannel helpdesk
Kayako 3 integrated all of the customer support channels - email, tickets, our live chat product and self service. All your customer conversations, one helpdesk and one customer history.
Kayako quickly gained popularity, creating a standard in multichannel helpdesk software for businesses off all kinds and sizes.
Alongside our various charity programs, we launch a community license program - free helpdesk software for charities and open-source projects.
We're ecstatic to have donated $100,000s worth of software to good causes so far.
The customer support platform
With Kayako 4, we focused on and scale, customization, integration and developers. A brand new, open framework made building on top of the helpdesk easy, and we rolled out integrations with your favourite business apps.
Advanced support tools such as multi SLA support, advanced reporting and click-to-call integration made Kayako the helpdesk your organization could grow with.
Kayako 4 is Helpdesk Evolved. Find out more about Kayako today.
Just over a decade since Kayako started in the CEO's bedroom, we are now a team of 100 with four offices around the world.
"Kayako has allowed us to build meaningful relationships with them while also providing clear, concise customer service"
SEGA of America
"From the day we started talking with Kayako, we realized that they share the same passion for Customer Wow as we do."