We've brought the helpdesk a long way.

We started in 2001 with a goal: a better customer support experience. Today, Kayako is the leading multichannel helpdesk. Tens of thousands of businesses connect to millions of customers using Kayako.

  • 2001
    • An idea is born

      Better online customer support

      Varun Shoor's bedroom

      2001. Online support was clunky, frustrating or just not there. Kayako came from an idea to change that: to enable all kinds of businesses to deliver a great support experience. Starting from our bedrooms.

      December 2001

  • 2002
  • 2003
    • Kayako 2

      Helpdesk, now in the cloud

      What Kayako 2 used to look likeKayako 2 brought great, consumer design to a world of stale and clunky business applications.

      With it, we launched a live chat product to run alongside the helpdesk, and launched Kayako OnDemand. Beautiful, easily accessible and affordable helpdesk software.

      June 2003

  • 2004
  • 2005
    • Kayako 3

      The multichannel helpdesk

      What Kayako 3 used to look likeKayako 3 integrated all of the customer support channels - email, tickets, our live chat product and self service. All your customer conversations, one helpdesk and one customer history.

      Kayako quickly gained popularity, creating a standard in multichannel helpdesk software for businesses off all kinds and sizes.

      September 2005

  • 2006
  • 2007
    • There's now 30 of us

      Kayako's office in IdahoWe're joined by our 30th Kayaker - later this year we open our first US development office. Don't worry, Princess Leia won't shoot.

  • 2008
  • 2009
    • Giving back

      One of our charity events in IndiaAlongside our various charity programs, we launch a community license program - free helpdesk software for charities and open-source projects.

      We're ecstatic to have donated $100,000s worth of software to good causes so far.

  • 2010
    • 30,000 customers

    • Kayako 4

      The customer support platform

      With Kayako 4, we focused on and scale, customization, integration and developers. A brand new, open framework made building on top of the helpdesk easy, and we rolled out integrations with your favourite business apps.

      Advanced support tools such as multi SLA support, advanced reporting and click-to-call integration made Kayako the helpdesk your organization could grow with.

      Kayako 4 is Helpdesk Evolved. Find out more about Kayako today.

      November 2010

  • 2011
  • Beyond
    • 100 strong and growing

      Just over a decade since Kayako started in the CEO's bedroom, we are now a team of 100 with four offices around the world.

We are a team of more than 110 people based all around the world

We build the leading multichannel customer support platform

With offices in India, the USA, United Kingdom and Hong Kong

"Kayako has allowed us to build meaningful relationships with them while also providing clear, concise customer service"


SEGA of America
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Trusted by more than 30,000 organizations - from SMBs...

"From the day we started talking with Kayako, we realized that they share the same passion for Customer Wow as we do."


Peugeot Netherlands
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...to the enterprise, government and some of the world's biggest brands

Our customers deliver a better support experience and build richer customer relationships using Kayako